CEI: European Standard EN 15733 for Real Estate Agents
During the International Conference about the Implementation of the European Standard EN 15733, held by NREA and CEI in Sofia, it became obvious that the EN 15733 is established in most European countries as a common Standard for the profession of real estate agents in Europe. Lachezar Iskrov, President of the Bulgarian Association of Real Estate Agents, adressed the conference and pointed out that the European Standard is an important step for the developing of national real estate agents laws for several countries such as Bulgaria. The Bulgarian Minister of Regional Development and Public Works, Rosen Plevneliev has sent an address to the conference and emphasized that the government in Bulgaria will more than promote the standard as a professional regulation of the services of real estate agents.
The President of CEI, the European Real Estate Agents Association, Manuel Negrao, spoke about the relevance of the Standard EN 15733 for real estate agents in Europe and for the Real Estate Agents Associations. “We are having one European real estate market and we need common standards for the professionals acting in this market. Therefore the EN 15733 is the first and only professional rule that is adopted in 31 countries in Europe. We as the European Association for real estate agents are supporting all developments for bringing a higher standard in the services of real estate agents”, said Manuel Negrao while opening the conference. “Four years ago we had the vision of creating a common regulation for the services of real estate agents. Now this common standard is reality.”
The content of the EN 15733 was intensely discussed. Sven Johns, member of the board of CEI, Germany, gave a comprehensive overview of the Norm. He focused on the important passages of the norm that are dealing with the client-agent-relationship. The information to be given to the client by the real estate agent is fully covered by the norm. The necessary content of a written contract between the client and the agent is part of the norm as well. Pavel Karlev, President of the Federation of Consumers in Bulgaria, took up the aspects of the norm that are related to consumers. He emphasized that consumers will be able to use the standard. Especially the full information provided by the agents to the client will allow consumers as clients of real estate agents to make the best possible decision in a real estate transaction. Karlev demanded: “the relation between buyers and sellers on the one side and the agent on the other side is not very well clarified. Especially the information about the financial capacity of the buyer that has to be given to the seller by the agent needs further regulation.” In addition to this further regulation Karlev demanded to have a national rule for complaints handling of clients. Manuel Negrao answered in the affirmative that CEI will focus on these points. “Together with CEPI we are working on rules for the qualification of real estate agents. We will focus on the matters of complaints handling for the national associations on European countries.”
“The profession of real estate agents is a not regulated profession in more than 70 % of the European countries. Therefore the Standard has great importance for the majority of the countries as a guideline for further developments”, said Manuel Negrao. Lachezar Iskrov accentuated the situation in Bulgaria as a country where the profession of real estate agents is not regulated. He was supported by Iren Dabizheva, CEO of the Bulgarian Institute for Standardization BIS. Mrs. Dabizheva said that the BIS supports the intention of creating a certification for real estate agents in Bulgaria like the certification that exists already in Austria, Germany and the Netherlands.
During the conference participants from The Netherlands (Andre Groot, VBO), Austria (Prof. Margret Funk, ÖVI), Slowakia (Adriena Litomericka, NARKS), Romania (Christian Popescu, ARAI) and several more countries reported about the implementation of the EN 15733 in their countries. “It was the fourth follow-up conference of CEI after adopting the norm in May 2009 and during the period of publication the norm in all 31 countries. The conference in Sofia showed us, that the EN 15733 is established as the common regulation of the services of real estate agents in Europe”, Manuel Negrao brought the success of the conference to a close.